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Shipping
OUR STANDARD SHIPPING RATES FOR ACROSS CANADA:
Shipping Method | Cost | Region |
Standard shipping | $15* | BC |
Standard shipping | $16.99* | AB, SK, MB |
Standard shipping | $17.99* | ON, QC, NB |
Standard shipping | $19.99* | NS, PEI, NL |
Standard shipping | $21.99* | YT, NT, NU |
Free standard shipping on orders over $150 |
FREE* | CANADA |
IMPORTANT:
Please ensure the address you enter is correct. Addresses entered are the customer’s responsibility. Incorrect addresses that need to be changed will incur a fee of $15 if the shipping label has already been printed & has to be cancelled. Once an order has shipped, we have no way of changing the address, and you will need to contact the courier directly.
FREE LOCAL PICKUP:
You may also choose to pick up your purchase in store. Just select the local pick-up option at checkout, and we’ll e-mail you when it’s ready for pick up.
We reserve the right to cancel and void or refund payment for any order at any time, and for any reason.
Local Pick Ups must be picked up within 90 days or they will be donated.
** Please note that due the possibility of inventory outages or numerous orders, some products sold online may be oversold. Full refunds will be issued for any oversold items. We apologize for any inconvenience this may incur. We will do our best to fulfill all orders. **
Order Processing & Delivery Times:
We aim to process online orders within 72 hours. You will receive an email confirming that your order has been shipped or is ready for in-store pickup.
If you have any questions regarding shipping please email us at [email protected] or call us at 778.705.0991
Orders to be Picked Up In-Store
After your online order has been processed, you will receive a notification indicating that your order is ready to be picked up in-store. Please wait for this notification before coming to pick up your order.
If you have questions or concerns regarding the status of your order, please contact us at 778-705-0991, or email: [email protected]
Incomplete Orders (Inventory Errors)
While we do our best to ensure online inventory levels are accurate, there is always the possibility of data errors. Our online inventory is reflective of our in-store inventory so naturally, popular items may be sold in-store before the website is able to update the inventory.
In the event that an item you have ordered online has been sold or not found, you will be notified within 3 business days and will be refunded for the item. Please note: It may take 5-10 business days for the refund to appear on your credit card.