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We offer an exchange or store credit on returnable products within 14 days of purchase. Products must be in new condition with all original tags attached, unworn, unwashed, and must be free from all pet hair, scents, including (but not limited to) body odor, perfumes, food and smoke. Shoes must have all the original packaging/box. All returns must have the original sales receipt or gift receipt.
Products eligible for exchange are: Regular priced clothing, shoes, bags and wallets.
FINAL SALE ITEMS:
We do not offer price matching or price adjustments.
For all Returns/Exchanges:
All eligible product (see eligible items above) from Online purchases can be returned to the store for an in-store credit/exchange (we do not offer refunds) in-store within 10 days from your order delivery date from Canada Post.
If you receive a defective item please email [email protected] within 48 hours of the delivery date. Please include a photo of the defective item, the defect, and the order number it came from. If you contact us after the 48 hour window or the tags have been removed, the item has been worn, it will not be eligible for a refund or exchange.
Process for Returning an Online Order:
Online orders can be returned for store credit within 10 days of the delivery date provided by Canada Post. You can return the item by visiting us in-store OR mailing it (at the customers cost) to us:
Wildflowers Style & Co.
#175 - 20728 Willoughby Town Centre Drive
Langley, BC V2Y0P3
We highly recommend you select to have a tracked shipment as we are not responsible for lost in mail packages. Once your product has been inspected and meets the above criteria, we will email you an in-store credit.
We cannot offer exchanges online. Please return your item (following the Online Purchase Return process above) and simply re-purchase what you’d like instead off the website. We do not “hold” items until your return comes through.
When you return an item for store credit, it does not expire and is for in-store use only. The credit will be under the account/name attached to the receipt. We are unable to switch the credit to another name or account. This is why we ask for your name at the time of purchase so it is under your name/account in our system. For gifts, we always try to put it under the name of the person receiving the gift, if we know at the time that it is a gift. Store credits are not redeemable for cash.