Exchange & Store Credit Policy
We offer an Exchange or Store Credit on regular priced clothing, shoes, bags and wallets within 14 days of purchase.
We do not offer refunds or price adjustments.
A valid receipt is required for all exchanges.
Eligibility
To qualify for an exchange or store credit, all items must be:
- Unworn, unwashed, and in original sale condition.
- Have all original tags attached and packaging included.
- Free from odours, marks or stains, lint, wrinkles, or pet hair.
We reserve the right to refuse an exchange or store credit if items do not meet the above criteria.
Final Sale Items
All discounted or sale items are FINAL SALE. No exchanges, refunds or price adjustments – online or in-store.
Final Sale categories:
- Accessories: Jewelry, all headwear, scarves and gloves
- Intimates: Bodysuits, undergarments, sleepwear, stockings, or socks
- Lifestyle: Bath & body products and candles
- Discounted: All marked-down or promotional items
- Other: Gift cards and shipping fees
Store Credit
- Items with a gift receipt are eligible for exchange or store credit only
- Store credits do not expire and must be under the client’s name on file from the original purchase date
- If a client name was not used at the time of purchase, only an exchange will be offered
Online Purchases
- For shipped orders, exchanges must be initiated within 14 days of delivery
- For local pickups, exchanges must be initiated within 14 days of purchase
