Returns & Exchanges

We’re happy to offer an exchange or store credit within 14 days on regular-priced clothing, shoes, bags, and wallets.

Return Requirements

Items must be in original, re-sellable condition — clean, wrinkle-free, and free from:

• Odours (smoke, perfume, pets, deodorant)
• Pet hair, fur, or dander
• Lint, marks, or stains

All original tags must be attached, with no signs of wear or washing.
A valid receipt is required for all returns or exchanges.
We reserve the right to refuse an exchange or store credit if items do not meet these requirements.

Final Sale Items

• Accessories: Jewelry, hats, hair accessories, sunglasses, scarves, mittens, seasonal accessories
• Intimates: Bodysuits, undergarments, socks
• Lifestyle: Bath & body products
• Discounted: All marked-down or promotional items

Refunds & Store Credits

• Refunds go back to the original payment method (unless otherwise specified)
• Gift receipt returns: exchange or store credit
• Store credits do not expire and can be used in-store or online

Exchanges & Timing

Exchanges are processed as a return plus a new sale. Returns/exchanges must be initiated within 14 days of purchase (in-store) or delivery (online). Late returns will not be accepted.