Return Policy

In-store Purchases:

We offer an exchange or store credit on returnable products within 14 days of purchase. Products must be in new condition with all original tags attached, unworn, unwashed, and must be free from all pet hair, scents, including (but not limited to) body odor, perfumes, food and smoke. Shoes must have all the original packaging/box. All returns must have the original sales receipt or gift receipt.

Products eligible for exchange are: Regular priced clothing, shoes, bags and wallets.

**HOLIDAY RETURN POLICY 2024**
Purchases made from Nov 18 - Dec 24, 2024 are eligible for a one time exchange or in-store credit up to Jan 13th, 2025.**

**All regular priced clothing, shoes or bags only. Exempt: Jewelry, Headwear, Scarves, Undergarments, Socks, Candles, Body Care.

Must have original sales/gift receipt. Product must be unworn, unwashed, in the original condition with all tags attached. Shoes must have all original packaging/box. All exchanges/returns are at the sole discretion of Wildflowers Style & Co.

FINAL SALE ITEMS:

All on sale items
Clearance rack and mark downs.
Jewelry
Hats, hair accessories and sunglasses.
Scarves, mittens, slippers, socks, and toques/beanies
Intimates including underwear, bralettes, bodysuits, and swimwear
Bath and body care products and tools
Discounted damaged items that state the damage on the tag
Promotional items and giveaways
Gift Cards

We do not offer price matching, price adjustments or refunds.

For all Returns/Exchanges:

All on sale items, markdowns and clearance items are FINAL SALE. No exchanges on sale items. No price adjustments on previously made purchases. No exceptions.
We are unable to process a store credit without a receipt.
If you are a regular shopper, we highly recommend always purchasing on your account which is under your name in our system. That way all your orders are tied to your account if you ever misplace a receipt.
Gift cards are not redeemable for cash and are final sale.
All prizes, giveaways and promotional items are not redeemable for cash or exchangeable.
All returns/exchanges are the sole discretion of the Wildflowers Style & Co. team, we have the right to refuse an exchange.

Online Purchases:

All eligible product (see eligible items above) from Online purchases can be returned to the store for an in-store credit/exchange (we do not offer refunds) in-store within 10 days from your order delivery date from Canada Post.

Defective Items:

If you receive a defective item please email [email protected] within 48 hours of the delivery date. Please include a photo of the defective item, the defect, and the order number it came from. If you contact us after the 48 hour window or the tags have been removed, the item has been worn, it will not be eligible for a refund or exchange.

Process for Returning an Online Order:

Online orders can be returned for store credit within 10 days of the delivery date provided by Canada Post. You can return the item by visiting us in-store OR mailing it (at the customers cost) to us:

Wildflowers Style & Co.
#175 - 20728 Willoughby Town Centre Drive
Langley, BC V2Y0P3

We highly recommend you select to have a tracked shipment as we are not responsible for lost in mail packages. Once your product has been inspected and meets the above criteria, we will email you an in-store credit.

Online Exchange:

We cannot offer exchanges online. Please return your item (following the Online Purchase Return process above) and simply re-purchase what you’d like instead off the website. We do not “hold” items until your return comes through.

Store Credits:

When you return an item for store credit, it does not expire and is for in-store use only. The credit will be under the account/name attached to the receipt. We are unable to switch the credit to another name or account. This is why we ask for your name at the time of purchase so it is under your name/account in our system. For gifts, we always try to put it under the name of the person receiving the gift, if we know at the time that it is a gift. Store credits are not redeemable for cash.